Delivery Information
We begin preparing your order once your payment has gone through and, where required, the bank or payment institution has given its approval. Only after that is the parcel handed to the courier.
Where We Deliver
We do not currently deliver outside Türkiye.
Parcels can only be sent to eligible delivery addresses inside the country.
Details We Need From You
So that your parcel can reach you correctly and on time, customers are required to give us accurate and complete information, namely:
- first name and surname,
- telephone number,
- e-mail address,
- the full, correct delivery address.
Getting these right matters, because the e-mail address, phone number and address entered at checkout are what we use to reach you if something unexpected happens. Where a delivery is held up by incorrect or incomplete details supplied by the customer, the SELLER cannot be held responsible insofar as it is not at fault.
Packing and Handing Over to the Courier
Unless the product page says otherwise, items in stock are packed and passed to our contracted courier company within 1–5 business days of your order being confirmed. Weekends, public holidays and official holiday periods do not count towards those business days.
Should an unforeseen delay arise while your order is being prepared or handed over, we will let you know using the contact details you gave when ordering.
Confirmation and Tracking
As soon as your order has been placed successfully, we e-mail you a confirmation listing its details.
Once the parcel is with the courier company, tracking details, where available, may be sent to you by e-mail, SMS or another suitable channel. You can follow your order's progress from your customer account or with the tracking information we send you.
Time in Transit
From the moment the courier company takes charge of your order, its own operational delivery times apply, and these depend on the region of the delivery address. Within Türkiye, transit usually takes 1–5 business days, depending on the destination.
Transit times can be affected by heavy courier workload, weather conditions, natural disasters, transport disruptions, public holidays or any other circumstances outside the SELLER's reasonable control. Over public holidays and official holiday periods, courier companies' working schedules may mean that no deliveries are made or that deliveries take longer than usual.
When an Item Is Out of Stock
If a problem comes up with the stock status of anything you have bought, we will tell you as soon as reasonably possible.
A product being temporarily out of stock does not, on its own, mean that your order can no longer be fulfilled. In that situation, we may give you an estimated procurement or dispatch date.
Should delivery of the ordered product become legally or factually impossible, the customer will be notified in writing or via a durable medium within the period set by applicable legislation, counted from the date on which the SELLER learns of the impossibility. All payments collected, including any delivery charges where applicable, will then be refunded to the customer within the period laid down in applicable legislation.
Made-to-Order Products
Where a product is specially manufactured or prepared at the customer's request, its preparation and delivery times may not match those for standard products. For such items, estimated production, preparation and delivery times are given separately, either on the product page or during the ordering process.
Our Legal Delivery Obligation
Özkaya Gıda Turizm Elektronik Sanayi Ticaret Ltd. Şti. is bound to deliver the ordered products within the time frame notified or committed to the customer at the ordering stage.
For distance sales of goods, the delivery period cannot be longer than 30 days from the date the SELLER receives the order. This limit does not apply to products specially prepared according to the consumer's request or personal requirements.
If an order is not fulfilled within the committed period, the consumer keeps all rights arising under the applicable consumer protection legislation.
Receiving Your Parcel
When the courier hands over your parcel, we recommend checking the outside of the package.
If you notice visible damage from transport, such as crushing, tears, an opened package, moisture damage or similar defects, we advise you, where possible, to ask the courier representative to draw up a damage report.
Not having a damage report does not, in itself, cause the consumer to lose any statutory rights. Subject to the exceptions set out in applicable legislation, the SELLER remains responsible for any loss or damage that occurs in transit until the product has been delivered to the consumer or to a third party the consumer has designated.
Get in Touch
If you have a question about your order or its delivery, please contact us:
Özkaya Gıda Turizm Elektronik Sanayi Ticaret Ltd. Şti. – Ginut
Teyyaredüzü Mahallesi, Yeşim Sokak No:33, 28200 Merkez/GİRESUN, TÜRKİYE
Telephone: +90 454 215 00 01
E-mail: [email protected]