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Delivery Information

Your orders are prepared and handed over to the courier after the payment transaction and any required bank/payment institution approval have been completed.

Order Preparation Time

Unless otherwise stated on the relevant product page, products that are in stock are prepared and handed over to the contracted courier company within 1–5 business days after order confirmation.

Weekends, public holidays and official holiday periods are not included in the calculation of business days.

If an unforeseen delay occurs during the preparation of the order or its handover to the courier, the customer will be informed through the contact details provided during the order process.

For this reason, it is important that the e-mail address, telephone number and delivery address provided during the order process are complete and accurate.

Delivery Time

After your order has been handed over to the courier company, the courier company's operational delivery times will apply depending on the region of the delivery address.

For deliveries within Türkiye, the delivery time generally varies between 1–5 business days, depending on the destination.

Courier workload, weather conditions, natural disasters, transportation disruptions, public holidays or other circumstances beyond the reasonable control of the SELLER may affect delivery times.

During public holidays and official holiday periods, deliveries may not be made or delivery times may be extended depending on the operating schedule of the courier companies.

Statutory Delivery Period

Özkaya Gıda Turizm Elektronik Sanayi Ticaret Ltd. Şti. is obliged to deliver the products subject to the order within the period notified or committed to the customer during the order process.

Except for products specially prepared in accordance with the consumer's request or personal requirements, the delivery period for distance sales of goods may not exceed 30 days from the date the order is received by the SELLER.

If the order is not fulfilled within the committed period, the consumer's rights arising from applicable consumer protection legislation shall remain reserved.

Order and Shipping Notifications

When your order has been successfully created, an order confirmation e-mail containing the details of your order will be sent to you.

When your order is handed over to the courier company, shipping tracking information, where available, may be communicated to you by e-mail, SMS or another appropriate communication channel.

You may track the status of your order through your customer account or via the shipment tracking information provided to you.

Stock Availability

If any issue arises regarding the stock status of a product you have purchased, you will be informed as soon as reasonably possible.

The temporary unavailability of a product does not, by itself, mean that performance of the order has become impossible. In such a case, the customer may be informed of the estimated procurement or dispatch date.

If delivery of the product subject to the order becomes legally or factually impossible, the customer will be informed in writing or through a durable medium within the period prescribed by applicable legislation from the date on which the SELLER becomes aware of such impossibility.

In such a case, all payments collected, including delivery charges where applicable, will be refunded to the customer within the period prescribed by applicable legislation.

Specially Manufactured Products

Preparation and delivery periods for products specially manufactured or prepared in accordance with the customer's request may differ from those applicable to standard products.

Estimated production, preparation and delivery periods for such products will be specified separately on the relevant product page or during the order process.

Inspection Upon Delivery

Customers are advised to inspect the external condition of the package at the time of delivery.

If there is visible transport damage such as crushing, tearing, opening, moisture damage or similar defects, customers are advised, where possible, to ask the courier representative to prepare a damage report.

Failure to obtain a damage report shall not, by itself, result in the loss of the consumer's statutory rights.

Until the product is delivered to the consumer or to a third party designated by the consumer, the SELLER shall remain responsible for loss or damage occurring during transportation, subject to the exceptions provided by applicable legislation.

Delivery Address and Contact Information

For an order to be delivered accurately and on time, the customer must provide the following information correctly and completely:

  • Full name,

  • Telephone number,

  • E-mail address,

  • Full and accurate delivery address.

The SELLER shall not be held responsible, to the extent that the SELLER is not at fault, for delivery delays resulting from incorrect or incomplete information provided by the customer.

International Delivery

International delivery is currently not available.

Orders are shipped only to eligible delivery addresses within Türkiye.

Contact

For any questions regarding your order or delivery, you may contact us at:

Özkaya Gıda Turizm Elektronik Sanayi Ticaret Ltd. Şti. – Halis Fındık
Teyyaredüzü Mahallesi, Yeşim Sokak No:33, 28200 Merkez/GİRESUN, TÜRKİYE
Telephone: +90 454 215 00 01
E-mail: [email protected]